Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account information (email, password, name)
• Profile information (age, gender, medical history)
• Exercise progress and symptom tracking data
• Payment information for Premium subscriptions
• Communications with our support team

1.2 Automatically Collected Information

• Device information (browser type, operating system)
• Usage data (features accessed, exercise completion)
• IP address and approximate location
• Performance and error data

2. How We Use Your Information

We use your information to:

• Provide and personalize our vestibular training services
• Track your exercise progress and symptoms
• Process your subscription payments
• Send important service updates and notifications
• Improve our exercises and platform
• Conduct research to advance vestibular training methods (using anonymized data only)
• Ensure platform security and prevent fraud

3. Data Protection

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Secure data storage practices
• Limited staff access to personal information
• Regular security training for team members

4. Data Sharing and Disclosure

We share your information only in the following circumstances:

• With service providers who assist in platform operations (e.g., payment processors)
• For research purposes (anonymized data only)
• When required by law or to protect our rights
• With your explicit consent

We never sell your personal information to third parties.

5. Email Communications

We may send you emails regarding:

• Service updates and announcements
• Exercise reminders (Premium feature)
• Account and billing information
• Responses to your inquiries

You can opt out of non-essential communications at any time through your account settings.

6. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt out of certain data collection
• Withdraw consent for data processing

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you delete your account, we will retain anonymized data for research purposes but will remove all personally identifiable information within 30 days.

8. Research Data Use

As a research-based platform, we may use anonymized exercise and progress data to:

• Improve vestibular training techniques
• Conduct academic research
• Publish findings in academic journals
• Share insights with the medical community

All research data is thoroughly anonymized and aggregated to protect your privacy.

9. Video Testimonials

If you choose to submit a video testimonial through our platform:

• Your video is stored on secure cloud servers with industry-standard encryption
• With your consent, we may display your video publicly on our website and marketing materials
• You can request deletion of your video at any time by contacting [email protected]
• We do not share raw video files with third parties
• Videos may be edited for length, but we will not alter the meaning of your words

9.1 Data Collected with Testimonials

When you submit a testimonial, we collect and may display alongside your video:

• Your display name (based on your privacy preference: full name, initials, or anonymous)
• Your streak or milestone achievement at the time of recording
• General progress statistics (e.g., total sessions, accuracy improvements)
• Your vestibular condition (if you have shared this in your profile)

9.2 Testimonial Removal

You may request removal of your testimonial at any time. Upon receiving your request, we will:

• Remove the video from our servers within 30 days
• Remove it from our website and marketing materials
• Note: Cached versions on third-party platforms (social media, search engines) may take additional time to be removed

10. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect or maintain information from children under 18.

11. International Data Transfers

Your data is stored and processed in Canada. By using our service, you consent to the transfer of your data to Canada and acknowledge that data protection laws may differ from those in your jurisdiction.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through our platform or via email.

13. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

• Email: [email protected]
• Address: Toronto, Ontario, Canada